TimePlate Order Form and Statement of Work

Last updated: 2026-10-12 · Version 1.0.0

[placeholder] before issue. How this works. Part A (the Order Form) is the transactional addendum that specifies what the Customer buys. Part B (the Statement of Work) is used only when professional services are engaged; delete Part B if none are ordered. This document is incorporated into, and governed by, the Master Services Agreement ("MSA") between SlashHub Limited and the Customer. In the event of conflict, this signed document prevails over the MSA for the matters it expressly addresses.

Part A — Order Form

Field	Value
Order Form reference	`[OF-YYYY-NNN]`
Customer legal name	`[Customer Ltd]`
Customer BR / company no.	`[BR No.]`
Customer registered office	`[address]`
Customer billing contact	`[name, email]`
Customer technical contact	`[name, email]`
Reseller / partner (if any)	`[partner / invite code / none]`
Order date	`[YYYY-MM-DD]`
Service start date	`[YYYY-MM-DD]`
Effective date	`[YYYY-MM-DD]`

A1. Services ordered

Service	Plan / tier	Qty / limits	Term	Fee (HKD)
TimePlate (admin + staff access)	`[Free / Starter / Plus / Pro / Enterprise]`	`[stores, employees]`	`[12 months]`	`[amount]`
Extra employee capacity	overage / add-on	`[n]`	`[term]`	`[amount]`
Extra store capacity	overage / add-on	`[n]`	`[term]`	`[amount]`
Add-on: `[white-label / training / advanced analytics]`	—	`[qty]`	`[term]`	`[amount]`
Professional services (see Part B)	—	—	—	`[amount]`
Total (excl. Taxes)				`[amount]`

Plan names, limits and prices are those in effect on the order date. Current plans (subject to change): Free (1 store / 10 employees) · Starter · Plus · Pro; plus overage at the then-current per-employee and per-store rates. Enterprise is offered only under a negotiated Order Form. Confirm the exact limits/prices against our pricing page at order time.

A2. Billing

Field	Value
Billing period	`[annually in advance / monthly]`
Currency	HKD
Payment method	`[Airwallex / invoice]`
Renewal	`[auto-renew for successive terms of the same length / non-renewing]`
Payment terms (if invoiced)	`[Net 30]`
Purchase order required	`[yes/no + PO number]`

A3. Support tier

Field	Value
Support tier	`[Standard / Business / Enterprise]`
Support hours	`[as SLA schedule]`
Named support contact	`[email]`

A4. Service levels

The SLA at service-level-agreement.md applies. Availability target and service-credit schedule for this Order Form: [inherit SLA default / specify: __% with __ credits].

A5. Data protection

The DPA (Schedule 1 to the MSA) applies. Modules enabled: [attendance / scheduling / payroll-MPF / IR56 / leave / kiosk / face-recognition (biometric) / GPS location]. By ordering biometric or location features, the Customer confirms it will obtain the required explicit consents and provide a non-biometric alternative (see MSA clause 4.6 and DPA clause 3).

A6. Customer legal status and guarantee

Field	Value
Customer is a body corporate?	`[yes / no]`
Business Registration No. / Company No.	`[BR No. / CR No.]`
If not a body corporate — guarantor name	`[full legal name]`
Guarantor HKID / BR and address	`[ ]`

Guarantee (only where the Customer is not a body corporate). The guarantor identified above personally and irrevocably guarantees to SlashHub the due and punctual payment of all sums and the performance of all obligations of the Customer under the MSA and this Order Form, as principal debtor and not merely as surety, and agrees to indemnify SlashHub on demand against any loss arising from the Customer's failure to pay or perform. This guarantee is a continuing guarantee and is not discharged by any variation, indulgence or time given to the Customer.

Part B — Statement of Work (delete if no professional services)

B1. Background and objectives

[Describe the Customer's objective, e.g. "Migrate 120 employees and 4 sites from spreadsheets to TimePlate, configure MPF and statutory-holiday rules, and train managers by <date>."]

B2. Scope of work

#	Deliverable	Description	Acceptance criteria
1	Configuration	Set up `[stores, shifts, leave types, payroll rules, MPF settings]`	Admin can create a shift and produce a payroll preview matching the Customer's sample
2	Data migration	Import `[employee master, historical balances]` from `[source]`	`[N]` records imported with `[error rate ≤ X%]`
3	Integration	`[POS / accounting / SSO]` integration	`[endpoint / flow]` verified in a test
4	Training	`[n]` sessions for `[audience]`	Attendance recorded; materials delivered
5	Go-live support	`[duration]` of hypercare	`[SLA response met]`

B3. Out of scope

Anything not listed in B2, including [custom development, third-party licence fees, hardware, network changes, data cleansing beyond the agreed error rate].

B4. Assumptions and dependencies

The Customer will provide [timely access to systems, a named project lead, sample data] by [date].
Migration assumes data in [agreed format]; additional cleansing is chargeable via change control.
Professional-services dates depend on the Customer meeting its dependencies.

B5. Milestones, fees and schedule

Milestone	Deliverable	Target date	Fee (HKD)
M1	Kick-off & configuration complete	`[date]`	`[amount]`
M2	Migration complete	`[date]`	`[amount]`
M3	Training complete	`[date]`	`[amount]`
M4	Go-live & hypercare exit	`[date]`	`[amount]`

B6. Acceptance

Each deliverable is accepted when it meets its acceptance criteria or, if the Customer does not respond within 5 business days of written delivery, when deemed accepted. The Customer may reject a deliverable in writing, stating the specific criteria not met; SlashHub will correct it within a reasonable time.

B7. Change control

Changes to scope, dates or fees require a written change order signed by both parties before the change is performed. Verbal requests create no obligation.

B8. Professional-services terms

Professional services are provided on a [time-and-materials / fixed-fee] basis. Unless stated otherwise, [50]% is invoiced on signature and the balance per milestone. Travel and reasonable expenses are [included / chargeable at cost with prior approval]. Professional services carry the same warranty, liability and confidentiality terms as the MSA. SlashHub's personnel are its own employees or subcontractors; nothing creates an employment relationship with the Customer.

Signature block

	SlashHub Limited	Customer
Name
Title
Signature
Date

By signing, the Customer agrees to the MSA and each Schedule incorporated by reference.

Order Form & Statement of Work